The Escalation Engineer will take point on Mercent’s most complicated and sensitive technical troubleshooting efforts through root cause analysis, troubleshooting, and quick-fix engineering of customer issues in our flagship product, Mercent Retail.
Bachelor's degree in MIS, Computer Science, related field, or equivalent work experience is required.
United States - Washington State - Seattle
Please send your resume and cover letter to email@example.com with the position title in the subject line.
Mercent firmly believes in equal employment opportunity for all and the importance of each employee as an individual. It is the policy of Mercent that there will be no discrimination against any employee or applicant for employment on the basis of race, color, religion, creed, national origin, citizenship, marital status, gender, age, sexual orientation, veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. The policy pertains to all personnel-related activities including hiring, work schedules, promotions, demotions, transfers, advertising, terminations, compensation, benefits, and training. A strong commitment by each employee is necessary to ensure equal employment opportunity for all.
Through its award-winning Mercent Retail™ technology Mercent helps large brand name retailers, including 1-800-Flowers, the Home Shopping Network, GUESS?, L'Occitane USA and others, reach and convert consumers shopping online. Supported purchasing destinations include Amazon.com, Google, eBay, Bing, comparison shopping engines (CSEs), affiliate networks, social shopping sites and paid search and display advertising campaigns. The company was founded by Amazon.com veterans, is venture-funded, and based in Seattle, WA.